Terms

Your agency is the client

The agency that pays is the client. You confirm you’re authorized by the site owner to grant access and order the work. Work is white label by default: no wpCRISIS branding and no contact with your client unless you ask for it in writing.

Quotes and payment

Fix windows are prepaid at the fixed fee shown at checkout. Every other job is quoted before work starts and paid in full up front through the payment link in the quote. Quotes are valid for 72 hours. Subscriptions bill monthly in advance and renew until cancelled. No net terms, and no work on a promise to pay.

Diagnosis

Diagnosis is a paid service. You get the cause in writing and a flat quote to fix it. Accept the quote and the diagnosis fee is credited in full against the fix. Decline it and the written diagnosis is yours to keep. One site and one reported problem per diagnosis.

What a flat price covers

The issue or deliverable named in the quote. Unrelated problems found along the way, feature requests, redesigns, and content work are quoted before I touch them.

Emergency fix windows

1. Fix windows of 24 hours, 48 hours, or 7 days cover one defined issue on one WordPress site, confirmed on the required kickoff video call.
2. The clock starts only when both of these are true: the kickoff video call has ended, and I’ve confirmed working access to the site.
3. Working access means a WordPress admin login, plus hosting, SFTP, or DNS access when the fix needs it.
4. Send access before the call or set it up during the call.
5. If access isn’t working when the call ends, the clock waits until it is.
6. If access stops working during the window, the clock pauses until it’s restored, and the refund guarantee no longer applies to that window.
7. Saturdays, Sundays, and US federal holidays pause the clock, measured in Central time.
8. If the fix isn’t clean and stable inside the window, the fee is refunded in full.
9. If the kickoff video call shows the job doesn’t fit the window, the fee is refunded before work starts.
10. The guarantee doesn’t apply when access stops working during the window; when the failure is at the host, registrar, DNS, CDN, or another third party; when no usable backup exists and data is already lost; when someone else changes the site during the work; or when the job isn’t a repair.

Business hours

Business days are Monday through Friday, Central time. Saturday work is by request only and bills at the after-hours rate stated in your quote. Sundays and US federal holidays are closed.

Backups

Before work starts, you supply a current backup or authorize me to make one where the host allows it. I’m not liable for data loss on a site that had no recoverable backup when I received it.

Access and credentials

Credentials are used only for the paid work and never shared. Don’t send passwords through a form or in an email. A secure way to share access comes with the quote. Rotate every credential you shared once the job is done.

Malware and reinfection

A cleanup includes hardening, but nobody can promise a site is never compromised again. Reinfection after handoff is new work.

Subscriptions

Scope, included sites, response priority, and any plugin limits are set in your subscription agreement. Fees for the month in progress are non-refundable. Cancel before the renewal date and the subscription ends at the close of that period. Response times are best effort, not a service level with penalties.

Platform

Subscribed sites run on Cloudflare, Kinsta, and Kadence, with no exceptions. Moving a site onto that platform is quoted separately.

Work not taken

No WooCommerce stores. No illegal content, fraud, spam operations, access to systems you don’t own, or removal of security controls placed by a host or law enforcement. I may decline any job for any lawful reason and refund anything already paid.

Refunds and chargebacks

Outside the refunds in section 5, completed work is non-refundable. A chargeback filed before contacting me suspends all services and ends any subscription.

Limitation of liability

My total liability for any claim is limited to the amount paid for that specific engagement. I’m not liable for indirect, incidental, consequential, special, or punitive damages, including lost profits, lost data, or business interruption.

As is

Services are provided as is and as available. To the fullest extent the law allows, all warranties, express or implied, are disclaimed, including merchantability and fitness for a particular purpose.

Indemnification

Your agency indemnifies T28X LLC and its owner against claims arising from site content, licensed software, your compliance obligations, your client relationship, or your instructions.

Confidentiality

Your agency’s information, your clients’ identities, and all site data stay confidential and are used only to deliver the work. I’ll sign your NDA on request. How this website handles visitor data is covered on the Privacy page.

Independent contractor

I work as an independent contractor. Nothing here creates employment, partnership, joint venture, or agency.

Force majeure

Neither party is liable for delays caused by events outside reasonable control, including data center and upstream outages, network failures, severe weather, or government action.

Governing law

Texas law governs these terms. Disputes go to the state or federal courts in Harris County, Texas.

Changes

The version in force is the one published here on the date you paid. See also Disclaimers and Disclosures.