Emergency · White label
Not a client? Buy a fix window.
No quote, no waiting. Pick how fast it has to be fixed and book the kickoff video call.
The clock starts when the call ends and I’ve confirmed access to the site. See the terms.
- Rollback point first
- White label report
- Fixed in the window or refunded
- Kickoff call
- Access confirmed
- Clock running
Code Red · fixed within 24 hours
24:00:00
Fixed inside the window or your money back.
Fix windows
Pick how fast. Then book the call.
Code Red
24 hrsFixed within 24 hours
Down, hacked, blacklisted, or suspended. The site is costing your client money right now.
Urgent
48 hrsFixed within 48 hours
Critical errors, failed updates, broken forms. It can’t wait until next week, but it isn’t on fire.
Scheduled
7 daysFixed within 7 days
Recurring errors, plugin conflicts, a site that keeps slowing down. Fix it properly before it becomes a Code Red.
Every window includes
One fix. Done right, on the record.
Same process on every window, whether it’s 24 hours or 7 days.
- A kickoff video call to confirm the fix and confirm access. The clock starts when both are done. See the terms.
- A rollback point before anything is touched.
- A white label incident report: what broke, what fixed it, and how to keep it from coming back.
- Fixed inside the window or your money back.
- Wrong fit? You’ll hear it on the kickoff video call, with a full refund before any work starts.
What we fix
The failures that can’t wait.
Server error.
The whole site refuses to load.
White screen.
No output and no error shown to anyone.
Critical error.
Broken after a core, plugin, or PHP update.
Hacked.
Injected redirects, spam pages, or a Google blacklist warning.
Timeouts.
Gateway errors, or a site collapsing under normal traffic.
Taken offline.
Shut down by the host and not coming back on its own.
Not covered
- Third-party applications
- Payment processing and checkout failures
- WooCommerce stores
- Custom Post Type based websites
- LMS learning management systems
- Host, registrar, and DNS failures
Questions agencies ask
Straight answers.
Why is a video call required?
Fifteen minutes on video beats a day of email. We confirm the fix and confirm access, and the clock starts once both are done.
When does the clock start?
When the kickoff video call ends and I’ve confirmed working access, whichever comes last. Send access before the call and the clock can start the minute we hang up. Full rules in the terms
What if it turns out bigger than one fix?
You’ll hear that on the kickoff video call. Take a full refund, or take a quote for the larger job.
Will you talk to my client?
Not unless you ask. The incident report goes to you, ready to forward as your own.
What if the host is the problem?
Host, registrar, and DNS failures are outside the window. You’ll know on the video call, along with what it takes to fix the host or move the site.
Need this more than once a year?
A retainer gets your agency priority without buying windows.