No Guarantee of Uptime or Security

While wpCRISIS provides hardening, monitoring, and security services, we cannot guarantee that your site will never be compromised, hacked, or experience downtime. Security is a practice, not a destination. We reduce risk; we do not eliminate it.

WordPress & Third-Party Plugin Responsibility

WordPress, plugins, and themes are third-party software. We do not develop or maintain them. We hardening, monitor, and update them on your behalf, but vulnerabilities can appear without notice. We respond to known issues; we cannot predict zero-days.

Data Backups & Recoverability

We maintain backups as part of our care plans. However, data loss can occur. We recommend keeping your own independent backups in addition to ours. Backups are insurance, not a guarantee.

Emergency Stabilization Guarantee

If your site is not clean and stable within 24 hours of our emergency stabilization work beginning, you receive a 100% refund. This guarantee covers malware removal and basic stabilization only. Does not cover custom rebuilds or third-party service failures.

To Claim a Refund

You must demonstrate that the site is not stable or clean per industry standards. Contact wpCRISIS directly with evidence (screenshots, error logs, security scan results). Refunds are issued within 7 business days of verification.

Payment Methods

We accept wire transfer, ACH, and major credit cards. Invoices are due within 14 days unless otherwise agreed. For recurring care plans, payment is due on the anniversary date of service initiation.

Milestone Payments for Projects

For complete rebuilds and large projects, we use milestone-based billing: 50% at kickoff, 50% at final delivery. Milestones are defined in the project scope document and agreed to before work begins.

No Refunds for Care Plans

Monthly care plans are non-refundable once service has begun. You may cancel anytime; the cancellation takes effect at the next billing cycle.

Your Data is Yours

We access your site, database, and hosting to perform work. We do not sell, share, or use your data for any purpose other than delivering the service. Your passwords, client information, and site data remain confidential.

Backup & Recovery Data

Backups are stored on Kinsta and off-site systems. We retain backups for the duration of your care plan or project. After service termination, backups are retained for 30 days before deletion.

Legal Disclosure

We may disclose your information if required by law, court order, or subpoena. We will notify you of such requests unless legally prohibited from doing so.

Canceling Your Service

You may cancel a care plan anytime with 30 days’ notice. Project-based work cannot be refunded once in progress. Upon cancellation or project completion, we provide you with a data export and backup at no additional cost.

We May Terminate

We reserve the right to terminate service if: (1) you fail to pay invoices after 30 days overdue, (2) you use our services to host illegal content, or (3) your site repeatedly attacks third parties. We will provide 14 days’ notice.

Our Liability is Limited

Our total liability for any claim arising from wpCRISIS services is limited to the amount you paid for the specific service in question, or $1,000, whichever is less. This includes lost revenue, lost data, or business interruption. We are not liable for indirect or consequential damages.

We may modify these terms at any time. Changes take effect 30 days after posting. Continued use of wpCRISIS services constitutes acceptance of updated terms. We recommend reviewing this page periodically.